Frequently Asked Questions
Get answers to the most common questions about our cleaning services, scheduling, pricing, and satisfaction guarantees.
1. What areas do you serve?
We serve Virginia, Maryland, and Washington, DC, including Fairfax County, Montgomery County, and nearby cities.
2. Are you licensed and insured?
Yes, Hive Cleaning Co. is fully licensed, bonded, and insured for residential and commercial services.
3. Do I need to be home during the cleaning?
No, as long as we have access to your space. Many clients provide a code or key for convenience.
4. What supplies do you use?
We use high-quality, eco-friendly products that are safe for families, pets, and the environment.
5. What if I’m not satisfied with the cleaning?
Your satisfaction is guaranteed. Contact us within 24 hours and we’ll make it right at no extra cost.
6. How do I book a cleaning?
You can book online, call us, or send a message via WhatsApp. We’ll confirm the details and availability.
7. How are your prices calculated?
Pricing depends on the size, condition, and type of service. Get a free quote by contacting our team.
8. Do you offer same-day service?
Same-day appointments may be available depending on location and schedule. Call or message us for options.
9. What types of properties do you clean?
We clean homes, offices, retail spaces, Airbnb properties, warehouses, and more.
10. Do you offer recurring cleanings?
Yes, we offer weekly, bi-weekly, and monthly plans with discounts for recurring clients.
11. What is included in a deep cleaning?
Deep cleaning includes baseboards, behind furniture, appliance interiors, and other detailed areas.
12. How long does a cleaning usually take?
It depends on the size and condition. Most homes take between 2 to 5 hours.
13. Do you bring your own equipment?
Yes, our team arrives fully equipped with everything needed for the job.
14. Can I request green cleaning only?
Absolutely. Let us know during booking and we’ll ensure only eco-friendly supplies are used.
15. Do you clean windows?
Yes, we offer window and glass cleaning for homes and businesses. Ask for pricing per pane or package.
16. What happens if something is damaged?
We are insured. If any accidental damage occurs, we will address and resolve it quickly.
17. What payment methods do you accept?
We accept credit/debit cards, Zelle, Venmo, PayPal, and business checks. Cash payments are also welcome.
18. Is tipping expected?
Tipping is not required but always appreciated by our cleaning professionals.
19. How do I cancel or reschedule?
Contact us at least 24 hours in advance to avoid cancellation fees or to reschedule your appointment.
20. Do you clean after construction or renovations?
Yes, we specialize in post-construction and renovation cleaning. Request a quote tailored to your space.
21. Do you clean carpets and rugs?
We offer vacuuming of rugs and light carpet cleaning. For deep shampoo services, we partner with local specialists.
22. Can I book a weekend cleaning?
Yes, we operate Monday to Saturday from 8 AM to 6 PM, with limited availability on Sundays upon request.
23. How far in advance should I book?
We recommend booking 3–5 days in advance, though last-minute appointments may be available.
24. Can I customize my cleaning checklist?
Absolutely. Let us know your priorities and we’ll tailor our service to meet your specific needs.
25. Do you offer move-in/move-out cleaning?
Yes, our move-in/move-out packages include inside cabinets, closets, appliances, and more.
26. Is there a minimum time or fee?
Yes, our base price covers up to 2 hours of cleaning. Additional time is billed per hour or per package.
27. Do you clean basements and garages?
Yes, we clean finished and unfinished basements and garages. Please mention it when booking.
28. How many cleaners come to my home?
Most jobs are done by a 2-person team: one lead cleaner and one assistant for efficiency.
29. Are your staff background-checked?
Yes, all of our cleaners are background-checked and undergo training before joining a crew.
30. Can I request the same cleaner every time?
Yes, for recurring services we try to assign the same team whenever possible for consistency.
31. Do you clean inside appliances?
Yes. Oven, fridge, and microwave interiors can be included in deep clean or move-out packages.
32. What if I have pets?
No problem! Let us know ahead of time and we’ll take extra care to work around your pets safely.
33. How do I prepare for a cleaning?
Please tidy up any personal items or clutter so we can focus on deep and efficient cleaning.
34. Do you offer cleaning for events?
Yes, we offer pre-event and post-event cleaning for homes, offices, and venues of all sizes.
35. Can I get a receipt or invoice?
Yes. We provide digital receipts and formal invoices upon request for every service.
36. Is there a cancellation fee?
Appointments canceled with less than 24 hours’ notice may incur a $25 fee to cover crew time.
37. Can I gift a cleaning service?
Yes! Ask about our digital gift cards or set up a one-time cleaning for someone you care about.
38. Do you clean ceiling fans and light fixtures?
Yes, we clean reachable ceiling fans and light fixtures during general and deep cleans.
39. Can I add laundry service?
We can assist with folding and light laundry. Full laundry service is available as an add-on.
40. Do you offer exterior cleaning?
We offer power washing, patio cleaning, and more. Ask for a custom quote for exterior surfaces.
41. What areas do you serve?
We serve all major cities in Northern Virginia, parts of Maryland, and Washington, DC—within a 50-mile radius of Herndon, VA.
42. Can I reschedule my cleaning?
Yes, you can reschedule anytime up to 24 hours before your appointment without penalty.
43. Do I need to be home during the cleaning?
No, you don’t. Just give us access instructions and we’ll take care of everything professionally and securely.
44. How are payments handled?
We accept credit cards, Zelle, Venmo, and cash. Payment is due upon completion unless otherwise arranged.
45. Are there any hidden fees?
No. We provide transparent quotes upfront with no hidden costs. Additional services are optional and clearly listed.
46. What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If anything was missed, we’ll return to fix it at no extra cost within 24 hours.
47. How long does a standard cleaning take?
A standard cleaning typically takes 1.5 to 2.5 hours depending on home size and condition.
48. Do you bring trash bags and paper towels?
Yes, we bring basic supplies but can also use your preferred products if you let us know in advance.
49. Are recurring cleanings discounted?
Yes! We offer discounts for weekly, biweekly, and monthly clients. Ask for our recurring plans.
50. Can I speak directly with a team lead?
Of course. You’ll have a direct line to a team leader or manager for any questions or coordination.